Returns and Cancellations

Eligibility for returns depends on the items in your order.

Where returns are accepted, items must be returned in the same condition in which they were received, unused, with tags attached, and in their original packaging, or as otherwise stated in the return instructions. We may reduce your refund if an item has been used, damaged, or handled more than reasonably necessary.

You may request a return within 14 days after the final item in your order has been delivered.

Return shipping is free, and we will provide you with a return label.

You may request to cancel your order or remove items from your order until the item has been dispatched.

How to Start a Return or Cancellation

Whether a return or cancellation request is accepted depends on the terms above and your rights under applicable law.

Start your return or cancellation request by logging into your account.

If your return is approved, we will provide instructions on how and where to send your package in order to complete your return.

Items returned without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you have received the wrong item.

Exceptions and Non-Returnable Items

Some items may not be eligible for return, as stated in the return conditions above or on the product listing, website, or in-store at the time of purchase.

Please contact us if you have any questions about whether a specific item is eligible for return.

Exchanges

Please contact us to ask about available exchange options before returning your item.

Returns and Cancellations in the EU

If you are a consumer in the EU and purchase goods online, you may have the right to cancel your order within 14 days from the day you receive your goods, without providing a reason, unless an exception applies.

Once you have informed us that you wish to cancel your order, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after being informed of your cancellation. However, we may withhold the refund until we have received the goods back or received evidence that you have sent them back.

For eligible cancellations, we will refund the price of the products and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Please follow the instructions above under “How to Start a Return or Cancellation” to request a return. Contact us to request a cancellation.

Returns and Cancellations in the United Kingdom

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days from the day you receive your goods, unless an exception applies.

Once you have informed us that you wish to cancel your order, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after receiving the returned goods or receiving evidence that you have sent them back.

For eligible cancellations, we will refund the price of the products and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Please follow the instructions above under “How to Start a Return or Cancellation” to request a return. Contact us to request a cancellation.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method unless otherwise stated. Your bank or payment provider may require additional time to process and credit the refund.

If you have not received your refund within a reasonable period after it has been approved, please contact us.

This policy does not limit any rights you may have under applicable consumer protection law, including rights that may apply where goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise fail to comply with applicable law.

Contact

Please contact us at contact@nemant.com to request a cancellation, start a return, ask about an existing return, enquire about exchange options, or report damaged goods.